BID REFUND POLICY
Date of Last Revision: June 27, 2011
ELIGIBILITY; EXCLUSIONS
Refund requests may be made only for unused and unexpired bids. Free, expired or used bids are not eligible for a refund. OffandAway, Inc ("Off & Away") reserves the right to deny refund requests that it believes are designed to abuse or manipulate this policy.
REFUND REQUESTS
You may request a refund for unused and unexpired bids, by:
1. Clicking the "Refund all unused bids" link on the "Bids & Credits" tab of the Your Account page (you will need to be logged-in).
2. Emailing Off & Away at customerservice@offandaway.com (the email must be sent from the same email address on your account and must include a phone number and the best time to reach you).
3. Calling Off & Away at 1-877-966-2929 Monday thru Friday from 9AM to 5PM Pacific.
Refunds will be made by crediting the amount back to the original payment method. Off & Away will endeavor to complete all authorized refunds within thirty (30) days of approval of the refund request.
MODIFICATIONS TO REFUND POLICY
Off & Away reserves the right, in its sole discretion, to modify or discontinue this refund policy at any time by posting the updated policy on the Off & Away Web site. Therefore, you should check this policy prior to each time you purchase any Bids.
The refund policies for Auction, Private Sale and Book Now bookings are located in the Terms of Service under the HOTEL BOOKING RULES AND RESTRICTIONS section.